When talking about retail, it’s natural to hone in on numbers. Especially so when focussing on theft and loss-prevention. But, as always, there is a human side to the story. Preventing theft takes its toll on store staff.
Intelligent solutions are often framed as a threat to workers. Signatrix Checkouts enables them by making working conditions as humane as possible while simultaneously improving process efficiency.
Nobody will claim that a cashiers job is easy. It is a highly monotonous task that still requires a lot of concentration and repetitive movements will damage wrists in the long term. Add interaction with customers into the mix, and it’s easy to see how work might get stressful, especially during peak hours.
As you might have noticed, we have not even mentioned Loss Prevention.
Let’s start with the problem. Retailers incur a significant amount of losses by goods passing the POS without being scanned. Of course, this can happen in many ways. The common one we are focussing on is goods remaining in shopping carts, both intentionally and unintentionally. The “Bottom of the basket” of every shopping cart has to be checked. That makes one more task for cashiers.
Let’s take a look at three common scenarios for checks.
Scenario 1: A perfectly adjusted aid system is being used
Many stores set up mirrors or cameras to help their cashiers. Ideally, they only have to take a quick glance to see whether a cart is empty. Even that takes up time and shifts attention away from the checkout process. This adds another stress factor and makes cashiers stare at empty carts a lot. After all most customers are both honest and attentive.
Scenario 2: The aid system doesn’t work properly
A mirror can easily be badly placed, or a camera in a position that requires cashiers to check a customer’s cart while still processing the previous customer’s payment. Simply put: Each customer has to stand in just the right spot for the aid system to do what it is supposed to do. Cashiers either have to direct customers there, shift away attention from other important tasks or refrain to the most common manner of performing checks. Either way, they will be staring at empty carts a lot, it’s just a little harder to do so.
Scenario 3: Checks require cashiers to stand up
There is an easy way of getting a good look at each cart’s contents: Simply standing up. It only takes a few seconds. Unfortunately, multiple checks need to be performed. Cashiers will have to stand up more than 200 times during a regular shift. This might sound like a solid workout to a young gun, but will be very strenuous for experienced workers. Imagine doing 200 squats a day to stare at a lot of empty carts.
In this case standing up would at least be worth it.
Luckily we’ve got a solution. Signatrix Checkout autonomously monitors all carts passing the POS and singles out the ones, that have not been fully emptied. Their contents are then displayed to the cashier, who can remain seated while performing a thorough check. No more standing up and no more staring at empty carts. The future of retail just got a little more inviting for cashiers. Here’s a sneak peek: